Privacy, Information Storage and The Thrive Tribe Support Coordination
The Thrive Tribe Support Coordination respects and acknowledges that your information belongs to you, it is highly personal and needs to be protected. To this end, The Thrive Tribe Support Coordination is committed to safeguarding any information that may be provided.
All personal information provided is protected under the Privacy Act 1988. The Thrive Tribe Support Coordination’s privacy policy is compliant with the National Disability Insurance Agency (NDIA) Privacy Policy and also aligns with the Australian Privacy Principles. As a provider with the NDIA, The Thrive Tribe Support Coordination is required to meet the Auditing requirements of the NDIS Quality and Safeguards Commission.
When entering into any agreement with The Thrive Tribe Support Coordination, you will be asked to sign a consent form outlining who you agree to The Thrive Tribe Support Coordination sharing information with. This form will be reviewed when you receive a new plan in line with your service agreement, but can also be amended at any time by contacting Kaitie.
The Thrive Tribe Support Coordination collects your personal information to ensure that we provide you with the most appropriate assistance. The Thrive Tribe Support Coordination aims to assist you with your NDIS Plan and as such, will only request information related to this business. If you have any questions regarding the information we are collecting, please ask for it to be explained.
WHO CAN SEE YOUR INFORMATION?
The Thrive Tribe Support Coordination uses computer-based storage. This allows for The Thrive Tribe Support Coordination to record your information and access your information in a way that allows The Thrive Tribe Support Coordination to provide you with the best service.
The Client Relationship Manager utilised, is accessible only under 2-Factor Authentication log in, which is specifically unique to each user and your signed Consent and Service Agreement. As The Thrive Tribe Support Coordination is a Sole Trade organisation, all log-in information that is required to Kaitie, follows the same 2-Factor Authentication procedure.
The Thrive Tribe Support Coordination utilises appropriate online security measures to ensure data is secured within this system.
At any time, you are able to decide how much or how little information is shared and this will be an ongoing decision for you and The Thrive Tribe Support Coordination.
The Thrive Tribe Support Coordination will ensure your information remains confidential, and only under approved circumstances will release this information by your consent or where required by law.
HOW IS YOUR INFORMATION STORED?
The majority of information will be stored electronically on a password protected desktop computer. The CRM utilised is featured on this desktop, and is only accessible by unique user log in and 2-Factor Authentication.
The Thrive Tribe Support Coordination will not store hard copies of information, as all information is stored via the password protected desktop hard drive and CRM.
This information will remain on file for a period of 7 years from the date you cease support with The Thrive Tribe Support Coordination. This is in line with the NDIS Quality and Safeguards Commission rules.
If you are not happy with any of these policies and procedures:
The Thrive Tribe Support Coordination values your feedback, and we want to know if you are unhappy with any of our services.
A feedback form has been included in your Onboarding Pack (if applicable) and is also available on the website.
The Thrive Tribe Support Coordination Complaints Policy is also available on the website
If you are not comfortable to make a complaint to The Thrive Tribe Support Coordination or you do not feel that your complaint has been dealt with adequately, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or lodge a complain on their website at www.ndiscommission.gov.au